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Terms of Service

A quick rundown of how working with UNION VPN works: which services we provide, how payments and refunds work, what's on you, and what's off-limits. A few minutes to read.

Public offer for UNION VPN services. Version 1.0, effective October 3, 2026.

Key terms
  • Provider (also "we", "UNION VPN") — the person who provides services through the Service.
  • Service — the UNION VPN platform: the VPN servers, the Bot, and the website through which services are provided.
  • Bot — the UNION VPN Telegram bot used for orders, payment, and support requests.
  • User (also "you") — an individual who has accepted the offer.
  • Terms — this document.
  • Paid period — the term for which the services have been paid.
  • Payment agent — an organization that accepts a payment from the User: a payment service, a bank, or a crypto processor.

Status of this document and acceptance​

  • These Terms constitute a public offer (art. 437 of the Civil Code of the Russian Federation, the "Civil Code") by the Provider, addressed to an indefinite circle of individuals, to enter into a paid services agreement on the terms set out below.
  • Acceptance of the offer occurs upon payment for the services or the start of using the Service, including confirming your agreement to the Terms in the Bot (art. 438(3) of the Civil Code). The agreement is deemed concluded in electronic form upon acceptance.
  • The agreement is concluded on the Terms in the version in effect at the time of acceptance and remains in force until the end of the paid or trial period. Each new payment is a new order on the version in effect at that time.
  • If you do not agree with the Terms, do not pay for the services and do not use the Service.
  • By accepting the Terms, you confirm that you have read them and the Privacy Policy before acceptance and had the opportunity to ask questions to support.
  • By accepting the Terms, you represent (art. 431.2 of the Civil Code) that you are 18 or older, or that you are between 14 and 18 and your legal representative consents to the agreement and to payment for the services. The Service is not intended for persons under 14.
  • The parties recognize the legal force of messages sent through the Bot. Data about payments, service activation, and support requests held by the Provider may be used as evidence that the agreement was concluded and performed, including being provided to a bank, a payment agent, or a court.
  • The processing of personal data is governed by the Privacy Policy. Data needed to perform the agreement is processed on the basis of Article 6(1)(5) of Federal Law No. 152-FZ of July 27, 2006 "On Personal Data". Other consents, such as for marketing mailings, are given separately and may be withdrawn.
  • These Terms apply to the extent they do not conflict with mandatory provisions of law, including consumer protection law. The invalidity of any provision does not make the remaining provisions invalid (art. 180 of the Civil Code).
  • Section headings and the introductory text are provided for convenience and do not affect the interpretation of the Terms.
  • The Russian version of these Terms is the authoritative version. The English version is a translation provided for convenience. In case of any discrepancy, the Russian version prevails.

Services and plans​

The Provider offers the following services:

  • Standard — access to UNION VPN servers for the term chosen at payment. Limits are described in "Traffic and device limits".
  • Premium — an add-on to the Standard plan. It works only while Standard is active. It includes an additional traffic package for the duration of Premium. If Premium is renewed before it expires, the unused balance of the package is added to the new package. Any balance not used by the end of the term expires.
  • Device boost — an extra charge for additional devices beyond the plan's device limit for the chosen term.
  • Trial period — free access for a limited time, available once per user. It lets you check how the Service works on your device and with your operator before you pay. The duration is shown in the Bot. The Provider may refuse a repeat trial period, including where multiple accounts are used.

The content, price, term, and limits of each service are shown in the Bot and confirmed on the payment screen before payment. Each payment is a separate order for the chosen term at the price shown on the payment screen. The price you have paid does not change during the paid period.

There is no auto-renewal: each period is paid manually.

The Provider may engage third parties (hosting providers, software suppliers) to perform the agreement and remains responsible to you for providing the services within the limits set by the Terms and by law (art. 780 of the Civil Code).

Traffic and device limits​

  • Standard: the monthly traffic limit, the number of devices connected at the same time, and the way the month is counted are shown in the Bot at the time of payment.
  • Premium: the size of the traffic package is shown in the Bot.
  • Device boost: increases the number of devices beyond the plan's limit for the duration of the boost.
  • If the monthly Standard traffic limit is exceeded, connection speed may be reduced until the start of the next month; the reduction parameters are shown in the Bot. Access is retained. You can purchase an additional Premium package in the Bot.
  • When the Premium package is exhausted, Standard limits apply.
  • If the device limit is exceeded, connecting additional devices may be blocked.
  • Traffic consumption that is significantly above normal and indicates a violation of these Terms (for example, torrent seeding or use of access by several people) may lead to access being restricted until the circumstances are clarified, under "Measures for violations". The reason for the restriction is provided on request to support.

Payment​

You can pay for the services in the following ways:

  • SBP and bank cards — through the payment agents shown on the payment screen;
  • Cryptocurrency — through Heleket;
  • TON — through the Keeper wallet (TonConnect);
  • Referral balance.

Payment terms:

  • An invoice is valid for 1 hour. After it expires, create a new invoice. If a payment arrives after the invoice has expired, we may credit it at the price in effect when it arrives, or return it under "Refunds".
  • A payment is credited after confirmation by the payment system or the blockchain. Access is not activated before confirmation.
  • The price of a service is the amount shown on the payment screen. Fees of payment agents and the network, if they are charged to you on top of the price, are shown on the payment screen before you confirm the payment.
  • You represent (art. 431.2 of the Civil Code) that the payment is made with your own means of payment or that you are entitled to use them.
  • Payment agents, banks, and payment systems are independent parties. The Provider is not responsible for their actions that are outside its control (delays in crediting, limits, blocked payments), but on request helps to establish the status of a payment.
  • When sending cryptocurrency, check the network, the address, the amount, and the comment (if one is required). Funds sent on the wrong network, to the wrong address, or in the wrong amount are returned under "Refunds".

How to use the Service properly​

  • Pay for the services on time. Access is suspended when the paid period ends.
  • Use the VPN only for lawful purposes and in compliance with applicable law.
  • You decide for yourself whether using a VPN is permitted in your country, and you bear the risks connected with that.
  • Keep your subscription link and access to your Telegram account secret. If your subscription link has become known to third parties, tell support — we will help you replace it. Until you do, actions performed using your link are considered performed by you.
  • You are personally responsible for your actions performed using the Service. Don't violate other people's rights and avoid unlawful actions.

What's not allowed​

Violating these rules may lead to a ban without a refund of the paid period
  • Reselling, renting out, or otherwise providing access to the Service to third parties for payment, or sharing the subscription link with third parties beyond the device limit;
  • Using file-sharing P2P networks and torrent clients to download or seed files;
  • Forging IP addresses and network headers (IP spoofing) for attacks or to bypass the Service's restrictions;
  • Sending spam and mass mailings without the recipients' consent;
  • Harassing, insulting, or intimidating other people, or acting to incite hatred or hostility;
  • Hosting or transmitting material whose distribution is prohibited by law, including material depicting the sexual exploitation of minors;
  • Scanning third parties' ports and networks without their owners' permission, brute-forcing passwords, and mass-checking proxy lists;
  • Gaining unauthorized access to other people's devices, accounts, networks, and data, or carrying out network attacks (including DoS and DDoS);
  • Distributing malware (viruses, worms, etc.);
  • Paying for the services with someone else's means of payment without the owner's consent, or by any other fraudulent method;
  • Engaging in other actions that violate the law or third parties' rights, if they are carried out using the Service.

The consequences of violations are described in "Measures for violations".

How to report a violation​

If you encounter another UNION VPN user violating these Terms — for example, reselling access to the Service or sending spam through it — message support via the Bot with a description of the situation. We'll review the report and, if the violation is confirmed, take action up to and including banning the offending account.

Measures for violations​

If these Terms are violated, or a violation is reasonably suspected, the Provider may apply measures proportionate to the nature of the violation:

  1. Warning and restriction. For violations that can be corrected (for example, exceeding the device limit or unusual traffic), we may warn you, reduce speed or limit the number of connections, and set a reasonable period to correct the violation. Once the violation is corrected, the restrictions are lifted.
  2. Suspension during review. If a violation or fraud is reasonably suspected, or if a complaint is received from a hosting provider, a rights holder, or a government authority, we may suspend access without prior notice for the time needed for the review. If the violation is not confirmed, the period of suspension is added to the paid period.
  3. Ban and termination of the agreement. For a material violation (breaking the prohibitions in "What's not allowed", payment fraud, or a repeat violation after a warning), we may unilaterally terminate the agreement (art. 450.1 of the Civil Code) and block access, notifying you in the Bot. A ban may be permanent. We may refuse to enter into a new agreement with a person whose agreement was terminated on this ground.
  4. Paid period upon a ban. In this case performance of the agreement becomes impossible through your fault, so under art. 781(2) of the Civil Code the services are payable in full and the paid period is not refunded.
  5. Appeal. You may contest a ban by writing to support. We will review your request within 10 days. If the violation is not confirmed, we will restore access or refund the cost of the unused part of the paid period.
  6. Ending the services for other reasons. We may end the services in whole or in part (including closing the Service), giving you at least 14 days' notice in the Bot. In that case we refund the cost of the unused part of the paid period and compensate losses in the cases provided by law. If the services end because of a legal requirement or a decision of a government authority, the notice period may be shorter, and the unused part of the paid period is refunded.

Refunds​

You may withdraw from a service at any time (art. 32 of Law of the Russian Federation No. 2300-1 of February 7, 1992 "On Protection of Consumer Rights", art. 782 of the Civil Code). In that case we refund the amount paid, minus the cost of the services actually provided.

How the refund is calculated

  • The cost of the services actually provided is determined in proportion to the elapsed part of the paid term, at the price you paid.
  • For Premium, the calculation uses the greater of two figures: the share of the term that has elapsed or the share of the traffic package that has been used.
  • If you withdraw from Standard, add-on services (Premium, Device boost) end, and their unused part is refunded under the same rules.

Refund procedure

  1. Where to write. Send your request to support via the Bot: state the payment number, date, and amount, and the payment method. To protect against fraud, we may ask you to confirm that the request comes from the payer (for example, from the same Telegram account).
  2. Timing. The request is reviewed, and the confirmed amount is returned, within 10 days of receipt of a request that contains the data needed to identify the payment.
  3. Method. The refund is made using the same method that was used for the payment. How long it takes to arrive depends on the bank or payment system.

Refunds are not issued:

  • upon a ban for violating these Terms under "Measures for violations";
  • for services provided in full: an expired term, or a fully used Premium traffic package;
  • for periods provided free of charge (trial period, a period obtained with a promo code), since no payment was made for them. If a promo code gave a discount, the refund is calculated from the amount actually paid.

Erroneous payments. A payment charged twice or by technical error is refunded in full.

Cryptocurrency refunds (USDT, TON, etc.):

  • the refund is made in the same cryptocurrency to the wallet from which the payment was sent, in the same units that were received, in proportion to the unused part — without conversion at an exchange rate;
  • the network fee for the refund is deducted from the refund amount;
  • if a transfer arrived with an error (wrong network, wrong amount, missing required comment), we take steps to return it where technically possible. The outcome is not guaranteed, and the related costs are borne by the payer.

Payments from the referral balance. Upon refund, the funds are credited back to the referral balance, not to a card or wallet.

Referral and partner earnings. When a payment is refunded, referral earnings from that payment are cancelled, and the partner's share for it is not paid out (see "Referral program" and "Partner program").

Payment disputes​

  • If you disagree with a payment, first write to support: we will check the payment and correct the error if there is one. Contacting your bank or payment system is your right, and we do not restrict it.
  • While a dispute over a payment is open, we may suspend the access paid for by that payment. If the payment is confirmed and the dispute is closed not in your favor, access is restored and the period of suspension is added to the paid period.
  • If a payment is returned to you by your bank or a payment system, the services paid for by it are treated as unpaid and access under it ends. If you received a refund from both the bank and us, the excess amount must be returned to the Provider.
  • To review a dispute, we may provide a bank, a payment agent, or a court with information about the payment, the acceptance of these Terms, and the period of service (activation dates, traffic used, number of connected devices), to the extent needed for the proceedings. We do not store or share the content of your traffic or the resources you visited.
  • This section does not limit your rights under applicable law.

Changes to these Terms​

  • We may change plans, prices, and the content of services at any time. A change applies to orders placed after the new terms are published in the Bot. Paid periods are not recalculated or shortened.
  • We may change these Terms by publishing a new version with a version number and date. We notify users of material changes in the Bot or in our Telegram channel at least 14 days before they take effect. Changes required by law take effect at the same time as those legal requirements.
  • A new version applies to agreements concluded after it takes effect. A paid period remains governed by the version in effect at the time of payment, except for changes that improve your position or are needed to comply with legal requirements. If such changes do not suit you, you may withdraw from the agreement and receive a refund under "Refunds".
  • By placing a new order after a new version takes effect, you accept it.
  • Previous versions of the Terms are available on request to support.
  • Notices are considered received once published in the Bot or in our Telegram channel, or once a message is sent to you in the Bot. You are responsible for being able to receive the Bot's messages.

Promo codes and discounts​

  • Promo codes and discounts cannot be exchanged for money or transferred to other users.
  • Only one active discount can apply to an account at a time.
  • A promo code is valid for the term stated when it was issued.
  • We may cancel a promo code or discount obtained dishonestly (manipulation, multiple accounts, circumvention of issuance conditions), and void the free periods granted through it.
  • Personal promo codes cannot be transferred or sold. Publishing one in public channels without our permission is grounds for cancelling it.

Referral program​

  • For each user you invite through your referral link, you receive a reward — a percentage of that user's payments. The percentages for each invitation level are shown in the Bot.
  • The reward is paid out of the Provider's revenue from payments for services by the invited users. Participation requires no investment, income is not guaranteed, and it depends on actual payments.
  • The referral balance is a record of the reward earned. It is not electronic money, a deposit, or a means of payment, it earns no interest, and it cannot be transferred to other persons. The Provider does not offer money-holding or money-transfer services.
  • Earnings are held for 14 days from the time of payment. After that, they become available for withdrawal.
  • The minimum withdrawal amount depends on the currency (RUB, TON, USDT) and is shown in the Bot.
  • Withdrawal methods: SBP, bank card, USDT, TON.
  • Withdrawals are not automatic: you submit a request in the Bot. Requests are processed within 10 business days. To protect against fraud and to comply with legal requirements, we may ask for confirmation of identity and payment details; withdrawals may be suspended during the review.
  • When a payment is refunded, the earnings from it are cancelled. If they have already been withdrawn or the balance is insufficient, the amount is deducted from future earnings.
  • Self-referrals, multiple accounts, and any other form of manipulation are prohibited. For such actions we may cancel earnings obtained in violation of these Terms, void bonuses and discounts received, and remove you from the program.
  • You are responsible for how you distribute your referral link and must comply with the law, including laws on advertising, information, and personal data. The Provider does not commission you to advertise the Service and is not responsible for your actions.
  • Tax obligations connected with receiving the reward are borne by the recipient, unless the law provides otherwise.
  • The Provider may change the terms of the program or end it. Rewards already earned and past the holding period are paid out.

Partner program​

A partner is a user who creates their own Telegram bot based on UNION VPN and sells services through it.

  • Seller. For users of a partner's bot, the seller of the services is UNION VPN. The partner acts as an agent and receives remuneration under the terms of the program. The partner's bot must inform the user of this and provide the Terms and the Privacy Policy before payment.
  • Limits of authority. A partner may not, on behalf of UNION VPN, change the Terms, give warranties, or promise refunds or discounts not provided for by the Terms. The partner is responsible for any such assurances.
  • Markup. A partner may set a markup on services in their bot. The markup may not exceed the maximum percentage set by UNION VPN. The price with the markup is shown on the payment screen before payment.
  • Payouts. The partner's share is paid out in rubles, under the conditions and once the minimum amount shown in the Bot is reached.
  • Payment agent fees are deducted from the partner's share in rubles.
  • Referral balance payments do not generate a share for the partner.
  • Refunds. When a payment is refunded, the partner's share for that payment is not paid out. If it has already been paid, the amount is deducted from subsequent payouts.
  • Partner's responsibility. The partner is solely responsible for their bot: its operation, support for its users, and compliance with the law, including laws on advertising and personal data. The partner publishes their own data processing policy and indemnifies UNION VPN for losses, fines, and third-party claims arising from the fault of the partner or their bot.
  • Name and logo. Using the UNION VPN name and logo in a bot's name or in advertising without UNION VPN's consent is prohibited.
  • Status. The program does not create an employment relationship, a partnership, or joint activity. The partner's authority as an agent is limited to selling services in accordance with this section. Tax obligations connected with receiving the remuneration are borne by the partner.
  • Violations. The partner must comply with these Terms and must not mislead users. For violations, we may block the partner's bot, suspend payouts, and deduct the amount of losses from them.

Liability​

What we promise. The Provider provides the services in accordance with the plan description in the Bot and is responsible for them as provided by law. We provide access to the servers and maintain their operation with reasonable care, but we do not promise or guarantee: the availability of specific websites, services, and apps; operation under any restrictions imposed by mobile or internet operators, regulators, and providers, or in any region; or any particular speed and stability of connection in third parties' networks. Premium's operation depends on the restrictions of a specific operator and region. This defines the scope of the service and does not limit your rights under the law.

If for these reasons you cannot use a service, you may withdraw from it and receive a refund under "Refunds".

What we are not responsible for:

  • The Provider does not control the content of transmitted information and is not responsible for users' actions when using the Service.
  • The Provider is not responsible for the operation of third-party services and apps that are outside its control: Telegram, banks and payment systems, mobile and internet operators, internet providers, and the client apps used to connect — or for data loss on your device.
  • The Provider is not responsible for harm arising from the User's fault, including from sharing the subscription link with third parties or from violating these Terms or the law.

Business use. If you use the Service not as a consumer but in a business activity, the Provider compensates only actual damage, up to no more than the amount you paid for the paid period in which the breach occurred; lost profit is not compensated. In relations with consumers, the Provider's liability is determined by law.

User's liability. You are responsible for your actions when using the Service and compensate the Provider for documented losses, fines, and expenses arising from third-party claims caused by your culpable violation of these Terms or the law. The Provider may, to the extent the law permits, set such amounts off against its obligations to you (art. 410 of the Civil Code).

Force majeure​

Neither party is liable for failure to perform obligations if it is caused by force majeure, that is, extraordinary circumstances that could not be prevented under the given conditions (art. 401 of the Civil Code). These include, in particular, decisions and actions of government authorities (including blocks and access restrictions), forced actions of mobile or internet operators, hosting providers, and payment systems resulting from such decisions, natural disasters, and large-scale failures of backbone networks.

A party for which performance has become impossible notifies the other party in the Bot or in our Telegram channel within a reasonable time. Where possible, the paid period is extended by the length of time during which the service was unavailable for such reasons. If the unavailability lasts more than 30 days, or providing the services becomes impossible, you may withdraw from the agreement, and we refund the cost of the unused part of the paid period.

Intellectual property​

The website, the Bot, the documentation, the logo, and other UNION VPN materials belong to the Provider or are used by it on a lawful basis, and are protected by intellectual property law. You receive the right to use the Service for personal purposes, without the right to copy or modify the Service's materials or create derivative products based on them, except where expressly permitted by law.

Third-party client apps used to connect (for example, Happ, FlClashX, Koala Clash) belong to their rights holders and are used under their licenses. The Provider is not responsible for their operation.

Disputes and claims​

  • The parties will first try to resolve disputes pre-trial. Send a claim to support via the Bot; we will respond within 10 days of receipt. For consumers, the pre-trial procedure is not mandatory and does not limit the right to go to court.
  • For persons using the Service in a business activity, and for partners, the claims procedure is mandatory; the response period for a claim is 30 calendar days.
  • The relationship between you and the Provider is governed by the law of the Russian Federation, including the Consumer Rights Protection Law. The choice of Russian law does not deprive a consumer of the protection provided by the mandatory rules of the law of their country of residence, where such protection is provided by the law applicable to the dispute.
  • Disputes not resolved pre-trial are heard in court under the rules of jurisdiction established by the legislation of the Russian Federation, including at the consumer's place of residence or stay.

Still have questions?​

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